Unreviewed - content source has not yet been reviewed for DirectScot
How to contact Jobcentre Plus
Jobcentre Plus provides a wide range of information and services, like benefits, loans and grants and help with finding a job. Find out how to contact Jobcentre Plus and other ways of finding the information or online service you are looking for.
Jobcentre Plus benefits
If you need to make a claim for benefit call 0800 055 6688.
If you can't speak or hear clearly, call the textphone on 0800 023 4888.
Lines are open Monday to Friday 8.00 am to 6.00 pm.
You can claim Jobseeker's Allowance online:
Changes in your circumstances
You must tell Jobcentre Plus as soon as possible about any changes in your circumstances, as it may affect your benefit.
Use the following links if you have a question about your benefit claim, or want to know more about benefits and financial support.
Loans and grants
If you need help due to an emergency or disaster, you may be able to get a Crisis Loan.
Community Care Grant
You may be able to get a Community Care Grant if you need help because you’re:
- leaving prison
- caring for someone
- facing family breakdown
If you need help to pay for things like furniture, clothes and travel, you may be able to get a Budgeting Loan.
Cold Weather Payment
If you need help due to cold weather, you may be eligible for a Cold Weather Payment.
Looking for a job
You can search for a job online.
You can also find jobs by calling Jobcentre Plus on 0845 606 0234.
If you speak Welsh call 0845 606 7890, or if you can't speak or hear clearly, call the textphone on 0845 605 5255.
Lines are open Monday to Friday 8.00 am and 6.00 pm (lines are less busy before 9.00 am).
For information on finding work, see the Jobseekers section.
National Insurance numbers
If you need a National Insurance number to claim benefits, this will be done when you or your partner claim benefit.
If you have lost or had your National Insurance card stolen, call the National Insurance Registrations Helpline on 0845 915 7006.
Lines are open Monday to Friday 8.00 am to 5.00 pm.
Jobcentre Plus offices
If you need to change or cancel an appointment, call Jobcentre Plus on 0845 604 3719.
If you can't speak or hear clearly, call the textphone on 0845 605 5255.
You can also contact Jobcentre Plus to find out more about a Jobcentre Plus programme or service.
Other reasons to contact Jobcentre Plus
You can contact Jobcentre Plus if you have a question not listed here.
Please read 'Tell Jobcentre Plus what you think' if you have a complaint, comment or suggestion to make to Jobcentre Plus.